For support teams with explicit ownership
AI-powered IT Support for Swiss SMEs
Bring intake, ownership, SLA tracking and AI-assisted triage into one operational workspace.
Live workflow
Support control room
12
Active queue
01:42
SLA window
4 / 4
Ownership
VPN access · Zürich
TK-0241
Device enrollment · Basel
TK-0240
Mailbox permissions · Bern
TK-0238
DE · EN · ES
Product languages
4 roles
Scoped workflows
2 layers
App checks + RLS
Features
Everything your Swiss IT team needs
AI Triage & Routing
Claude AI classifies every incoming ticket, assigns priority, detects sentiment, and routes to the right agent — automatically.
Privacy controls
Tenant isolation, optional PII minimization and lifecycle audit events provide a technical foundation for your own compliance program.
Multilingual Support
Native DE / EN / ES support. Your agents reply in German, your customers write in Spanish — it just works.
Executive Analytics
Real-time SLA compliance rates, AI accuracy metrics, sentiment trends, and ticket volume forecasting on one dashboard.
SLA Management
Define SLA policies per priority level. Automatic breach detection, countdown timers, and escalation alerts.
AI Performance Insights
Track how often agents accept AI suggestions. Continuous model improvement based on your organization's data.
Controlled automation
AI assists. People decide.
Triage and reply suggestions accelerate the work without automatically sending customer communication.
Human approval
Tenant boundaries
Lifecycle audit
How it works
Create a ticket
The customer describes the issue in natural language.
AI triages instantly
Claude analyzes, prioritizes and routes the ticket automatically.
Agent resolves with AI support
Your team gets AI-suggested replies and resolves tickets faster.
Ready to transform your helpdesk?
Request a guided product review and validate the workflow against your support operation.