Automatic ticket triage, real-time SLA tracking and DSG/nDSG compliance — in one system.
Features
Claude AI classifies every incoming ticket, assigns priority, detects sentiment, and routes to the right agent — automatically.
Built-in PII auto-redaction, immutable audit logs, data residency in Switzerland, and full compliance with Art. 6 DSG.
Native DE / EN / ES support. Your agents reply in German, your customers write in Spanish — it just works.
Real-time SLA compliance rates, AI accuracy metrics, sentiment trends, and ticket volume forecasting on one dashboard.
Define SLA policies per priority level. Automatic breach detection, countdown timers, and escalation alerts.
Track how often agents accept AI suggestions. Continuous model improvement based on your organization's data.
Architecture
Backend · Bridge · Automation — each layer designed to operate independently and compose seamlessly.
Multi-tenant enterprise helpdesk built on Next.js 15, Supabase PostgreSQL, and Claude AI. Includes SLA workflows, RBAC, AI triage, and multilingual support.
7 AI tools exposed via Model Context Protocol over HTTP/SSE. Enables AI agents and Claude Desktop to query, create, and update tickets programmatically.
GitHub Actions fires hourly. Vercel function queries Supabase, computes SLA compliance, and delivers executive HTML reports via Resend — fully autonomous.
The customer describes the issue in natural language.
Claude analyzes, prioritizes and routes the ticket automatically.
Your team gets AI-suggested replies and resolves tickets faster.
Comparison
The only helpdesk built from the ground up for the Swiss market.
| Feature | HelpDesk AI | Zendesk | Freshdesk | Jira SM |
|---|---|---|---|---|
| AI-powered triage | ||||
| Swiss DSG/nDSG compliant | ||||
| Data hosted in Switzerland | ||||
| PII auto-redaction | ||||
| Multilingual DE / EN / ES | ||||
| SLA management | ||||
| AI sentiment analysis | ||||
| Immutable audit logs | ||||
| Setup time | < 1 day | Weeks | Days | Weeks |
| Starting price | CHF 49/mo | $55/agent | $15/agent | $17/agent |
“We replaced Zendesk and cut our response time by 65%. The DSG compliance piece was the deciding factor — no other vendor could match it.”
Thomas Becker
IT Manager, Basel SME
Pricing
No hidden fees. Cancel anytime. VAT not included.
Perfect for small teams getting started with AI support.
Full-featured for growing Swiss SMEs that need compliance.
Custom deployment for large organizations and multi-tenant setups.
Request a demo — no credit card required. DSG/nDSG compliant from day one.
Request demo